Privacy Notice

Sense IT aims to comply with the General Data Protection Regulation (the Regulation).

This privacy policy explains how we use any personal information we collect about you.

What do we collect

The personal details collected are dependent on the service you want. In some areas it may just mean entering your name and email address; however other online forms may need more details to ensure all the right elements of your service request can be dealt with.

There are various reasons why we need to collect personal data. For example, we may need to ask for your contact details for correspondence purposes. Similarly, we may need information in order to fulfil any purchases made or to advise on your examination booked.

How do we use your information

We aim only to collect the information necessary for what we do. We aim to comply with the principles of The General Data Protection Regulation.

We collect and process personal data about you in order to:

• Deliver Training and Exam services

• Manage the services we provide

• Train and manage the employment of our staff who deliver those services

• Help investigate any enquiries or complaints you make about our services

• Keep track of your exams and advise of timings

• Check the quality of services we provide

• For research and planning of new services

How does the law allow us to use your information

There are a number of legal reasons why we need to collect and use your personal data. Generally we collect and use personal information where:

• It is required by law

• You, or your legal representative, have given consent

• You have entered into a contract with us

• It is necessary to perform our statutory duties

• It is necessary to protect someone in an emergency

• It is necessary for employment purposes

• You have made your information publicly available

• It is necessary for legal cases

How long will we keep the information

Information from you will be retained until it is no longer needed and/or you contact Sense IT and request that your information is removed.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at foi@sensetraining.co.uk.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We ask that you give us accurate information, and that you tell us as soon as possible if there are any changes, such as a new address.

All individuals have certain rights under the Regulation and this includes the right to request access to your own data, the right to request your information to be erased and the right to request that your information is corrected. If you would like more information about this please contact the Data Protection Officer at foi@sensetraining.co.uk

Disclosure

We will not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

How safe is your information

We protect your information using technical and organisational security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Sense IT Training & Consultancy Ltd, foi@sensetraining.co.uk

How to make a complaint regarding Data Protection

If you have completed the internal complaints process and are still not satisfied you may complain to the Information Commissioner at www.ico.org.uk

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Contact Data Protection Officer